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We want to make sure you are able to resolve your issue. If you need additional details or assistance check out our Epic Games Player Support help article here:

To enable two-factor authentication go to the Epic Games website and click on Sign-In in the top right corner.

Enter your email address, then your password, and click on Log In Now.

Hover over your account name in the top right corner and click on Account.

Click on Password & Security.

Scroll down to Two-Factor Authentication. You will see three available options: authenticator app, SMS (Texting) authentication, or email authentication. First, we will show you how to enable the authenticator app.

Note that you can only have one type of two-factor authentication enabled on your account at one time. In order to enable this, click on Enable Authenticator App.

A pop-up will appear outlining the three easy steps you need to take to get the authenticator app enabled.

You will need to download an authenticator app on your smartphone to be able to complete this process. In this example, we’ll be using the Google Authenticator app on Android. Note that the process will be slightly different on iOS devices.

Open the app and tap on Begin.

Tap on Scan a Barcode.

Scan the QR code on your screen.

Tap on Add Account.

Remember the code on your phone. The code will refresh every so often for additional security.

Enter the six digit code in the pop-up and click Activate.

Backup codes are created in case you lose access to your authenticator app. Click on Generate Codes.

Make sure to write down these codes somewhere safe or you can click on download codes to save a text file containing the codes on your computer.

To confirm the authenticator app is working correctly sign out of your Epic Games account by hovering over your name in the top right corner and clicking on Sign Out.

Click on Sign-In in the top right corner.

Enter your email address, then your password, and click on Log In Now.

You will be prompted for a six digit code. Open your authenticator app and enter the code then click on Continue.

You have successfully enabled two-factor authentication through your authenticator app on your Epic Games account!

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